Post-Ticket Service Policy

Effective Date: June 5, 2026

1. Introduction

MileFlySky, owned and operated by Flyza Travels LLC, provides travel-related assistance and customer support services. This Post-Ticket Service Policy outlines the support services that may be available after a travel booking or ticket has been issued.

By using our services, you acknowledge and agree to the terms outlined in this policy.

2. Post-Ticket Support Services

After a booking has been confirmed, our support team may assist customers with:

  • Booking confirmation assistance
  • Itinerary review and information
  • Flight schedule change inquiries
  • Travel date change requests
  • Name correction requests (subject to provider policies)
  • Baggage information and guidance
  • Seat selection assistance
  • Travel document guidance
  • Cancellation request assistance
  • Refund request submission assistance
  • Travel disruption support
  • General travel-related inquiries

All assistance is provided subject to the rules, policies, and availability of the applicable travel provider.

3. Changes to Bookings

Requests for changes to travel dates, traveler information, destinations, or other booking details are subject to:

  • Airline policies
  • Hotel policies
  • Travel supplier restrictions
  • Fare rules and ticket conditions

Additional charges, fare differences, penalties, and service fees may apply. Approval of any modification request is solely at the discretion of the travel provider.

4. Cancellation Requests

Cancellation requests may be submitted through our customer support team.

Cancellation eligibility depends on:

  • Fare type purchased
  • Supplier policies
  • Timing of the request
  • Applicable travel restrictions

Not all bookings are refundable or eligible for cancellation.

5. Refund Requests

Refund eligibility is determined exclusively by the travel provider's terms and conditions.

MileFlySky cannot guarantee:

  • Refund approval
  • Refund amount
  • Refund processing time

Approved refunds may take several business days or weeks to be processed depending on the travel provider and payment institution.

Any service fees charged by MileFlySky for assistance services may be non-refundable unless otherwise required by law.

6. Travel Provider Schedule Changes

Airlines and other travel suppliers may modify schedules, routes, departure times, or travel services without prior notice.

In the event of a schedule change, delay, or cancellation, we may assist customers in understanding available options; however, final decisions remain with the travel provider.

7. Customer Responsibilities

Customers are responsible for:

  • Reviewing booking details immediately after purchase.
  • Ensuring traveler names match government-issued identification.
  • Maintaining valid passports, visas, and travel documents.
  • Confirming travel requirements before departure.
  • Arriving at airports, hotels, or transportation facilities on time.
  • Following all policies of the applicable travel provider.

8. Limitation of Responsibility

MileFlySky is an independent travel assistance platform and does not operate, control, or manage airlines, hotels, transportation providers, or other travel suppliers.

We are not responsible for:

  • Flight delays
  • Flight cancellations
  • Missed connections
  • Supplier schedule changes
  • Lost baggage
  • Service interruptions
  • Travel provider decisions
  • Weather-related disruptions
  • Government restrictions

Any disputes regarding transportation or accommodation services must be addressed according to the policies of the applicable travel provider.

9. Independent Service Provider Disclosure

MileFlySky is owned and operated by Flyza Travels LLC and functions as an independent travel assistance company.

We are not affiliated with, endorsed by, or acting on behalf of any airline, hotel, cruise line, transportation provider, or travel supplier unless expressly stated.

All trademarks, logos, and company names belong to their respective owners and are used solely for identification purposes.

10. Contact Information

For post-ticket assistance, please contact:

MileFlySky
Owned and Operated by Flyza Travels LLC

24/7 Customer Support:
+1 (857) 578-6574

Email:
support@mileflysky.com

Business Address:
1309 Coffeen Ave
Sheridan, WY 82801
United States